TERMS & CONDITIONS
Orders:
All purchase orders (PO's) must be in writing on customer's official PO form or company letterhead. The PO must include the customer's name, address, phone number, fax number, item number/name, quantity, unit price, item colour, imprint colour/colours, ship method, shit to address, ship date, in-hand date and any other applicable information. If there is not a price on the Purchase Order, standard catalogue pricing will be used.
Changes to Orders:
Changes to PO must be made in writing and must be approved by the factory prior to the changes becoming effective. Faxing a request without any confirmation by the factory will not be considered a valid change and customer will be billed for the original order. Customer is responsible for any and all incurred costs prior to change approval. If customer does not receive a confirmation of the change it may not have been received or approved.
Order Cancellations:
Some orders may not be cancelable – contact factory for cancellation policy. When approved, cancellations must be in writing. The customer is responsible for any incurred costs such as set ups, printing, proofs, artwork, packaging and any other expenses incurred by the factory. For blank goods, there is a re-stocking fee of $60(g).
Rush Orders:
Factory charges extra for rush orders, see production schedule on “ PRODUCTION TIMES ” for additional details. Because the factory may need to switch carriers in order to ship on time, 3 rd party accounts cannot be used for rush shipments. Production time starts after all approvals have been received by factory, including credit, art, paper proofs and pre-production proofs.
Repeat Orders:
Repeat set up charges are $38(g)/colour for all in stock orders. Overseas orders may have higher repeat set up charges – check with factory prior to placing an order. Artwork will be kept on file for 24 months. Orders after 24 months will be treated as a new order.
Co-op Programs:
Co-op and catalogue programs are always welcome, please contact factory for details. All Co-ops must be in writing and approved by the factory.
Credit:
Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended. Contact the credit department for details.
Returns:
A request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 30 calendar days of the invoice. Factory must approve all returns in writing. Refusing, abandoning or sending back a shipment without factory approval does not constitute an approval by factory. When approved, returned products must be in the same condition as when they left the factory and the return will only be for the quantity returned. Contact a customer service representative for a return authorization. There will be a 20% with a $60(g) min restocking charge for blank items plus all freight costs. Samples are not returnable.
Prices:
Due to currency and materials fluctuations, prices are subject to change without notice. We are not responsible for incorrect pricing, production times and, or descriptions found on 3 rd party databases, websites, flyers or catalogues. Prices in this 2007 catalogue supercedes all previous publications, including the 2005 catalogue. Inventory stock is on a first come first serve basis. Prior to submitting a PO , always call to check available inventory. Inventory cannot be placed on hold with out a written purchase order as.
Artwork:
An additional fee of $57(g) per hour will be applied for changes to the artwork. Changes include slight recreations, clean up and copy changes. Copy changes are $38(g)/each. The Art Department can typeset straight-line copy with readily available fonts but require a paper proof charge of $15(g). The Art Department prefers to receive digital artwork via email in MAC or PC-formatted EPS files created in Adobe illustrator (version 11/cs or lower); Adobe Photoshop (version 11/cs or lower) and Corel Draw (version 11 or lower). For the best image output, VECTOR ART IS ALWAYS PREFERRED. Any artwork specifying PMS colours must be sent as vector art, no exceptions. All text must be outlined or converted to curves and any placed images must be linked when saved.
Other Acceptable Artwork:
Camera-ready art is also accepted and should be printed with black ink on white photographic paper at 200% of the final imprint size. If camera-ready is multi-coloured, colours must be clearly stated and colour separated with registrations marks. JPEG and TIFF files cannot be manipulated or changed and the art department cannot reverse or convert colours. Scanned images must be scanned at 600 dpi at 200% of the hard copy.
Emailing Art Files:
All art files should be sent to: products@ntees.com.au with the PO number in the subject line. Please include customer name, phone number and contact information in the body of the e-mail. In addition, please indicate on the PO that the artwork has been sent via e-mail. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect production and delivery schedule.
Inventory Availability:
Prior to submitting a PO , always call to check available inventory. Inventory can not be placed on hold without a written purchase order as Inventory stock is on a first come first serve basis.
Artwork Approvals:
It is of the utmost importance to approve paper and product proofs as soon as possible in order to meet delivery dates. If approvals are delayed, rush charges and/or expedited freight may be required at the customer's expense to meet a specified delivery date. There is a charge of $15(g) for a faxed/emailed proof. Requests for paper proofs must be in writing on the PO or factory will produce the order per artwork sent using standard guidelines. Paper proofs must be approved within 24 hours of receipt in order to hold production schedule and inventory, except for rush orders. All orders requiring typesetting require a paper proof. All orders that require typesetting must pay for paper proof at $15(g).
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